Terms and Conditions
Please ensure that you and all members of your party read these terms and conditions, and all relevant information contained in this brochure before you book your holiday.
When making your reservation, your approved Travel Agent (hereafter referred to as TA) is acting as an agent for Continents Revealed Limited trading as Russia Revealed (hereafter referred to as RR). Please note that RR only accepts bookings via a TA and not direct from the public. Your contract is thus with RR, though all correspondence is through your TA. Once a booking has been made, confirmation will be sent to you by your TA on behalf of RR within 10 days, confirming that you have entered into a contract with RR. You will be issued with an ATOL receipt for all monies paid. Any money you pay to your TA before a confirmation invoice has been issued is paid as an indication of your intention to enter into a contract with RR, and your money will be immediately protected by our ATOL bond. The air holidays on these pages are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 5594. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.
After issuing the ticket it may not be possible to alter or cancel the ticket. This is subject to particular ticket and airline restrictions.
After your TA has received full payment from you, your tickets will be sent to you, usually not later than 7 days before departure.
RR is a Member of ABTA with membership number W6915. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street London W1T 3AH Tel: 020 7637 2444 or www.abta.com.
OUR COMMITMENT TO YOU
1. BOOKING CONFIRMATION
Once you have confirmed your holiday with us (by completing and forwarding our booking form, paying a deposit and an invoice will be sent by your TA on behalf of RR directly to the person who is the first named and signatory on the booking form. This invoice acts as an acceptance of your booking under the terms of these booking conditions. Please check your invoice carefully and notify your TA of any discrepancies immediately.
2. BROCHURE INFORMATION
All information and prices in this brochure are correct at the time of publication in April 2008. RR reserves the right to change any element of the brochure or price list information before you book, and amended information will then form part of your contract with RR. If any part of these terms and conditions is found to be unfair or unreasonable, the remaining terms will still be valid. It is possible that when you book your holiday the actual price may have gone up or down. The price of your chosen arrangements will be confirmed by the TA before you make your booking.
The price of your holiday arrangements was calculated using the exchange rate of Sterling £1 - US Dollars $1.65
After the price of your holiday arrangements have been confirmed these will be subject to surcharge for increases in transportation costs such as fuel. Government action, such as the imposition or increase in tax or VAT may also result in a surcharge being levied. Even in these cases RR will absorb an amount up to 2% of the price of your holiday arrangements and any amendment charges. Only if the increased costs exceed this 2% will RR levy a surcharge, and in this instance they also reserve the right to impose an administration charge not exceeding £1.00 per person. If the surcharge you have to pay is more than 10% of the original price of your holiday arrangements (excluding any amendment charges), you may cancel your holiday arrangements and receive a full refund of all monies paid to your TA in respect of your contract with RR, excluding any premium paid to your TA for travel insurance and any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
3. IF WE CHANGE OR CANCEL YOUR ARRANGEMENTS
a) Your holiday arrangements take considerable time to organise and are often planned many months in advance. While we always endeavour to avoid making changes to or cancelling your confirmed arrangements we reserve the right to do so at any time.
b) Most changes will be minor, and whilst your TA will advise you of any such changes at the earliest opportunity, neither your TA nor RR will have any other liability towards you.
c) Occasionally we may have to make a significant change. Significant changes include a change of accommodation to that of a lower classification, a change of region, a change of UK airport (other than between Gatwick and Heathrow) or a change of flight time by more than 12 hours.
d) If we do have to make a significant change or cancellation, we will inform you as soon as is reasonably possible.
e) If there is time before your departure we will offer you the following choices in respect of a significant change:
i) Accepting the change of arrangements as notified to you, OR
ii) Purchasing alternative holiday arrangements from us if available (with you paying or receiving a refund in respect of any price difference) OR
iii) Cancelling your holiday arrangements altogether, in which case you receive a full refund of any monies paid to us.
f) If we have to make a significant change or cancellation 8 weeks or less before departure we will pay you compensation as detailed below, unless we are forced to make a change or to cancel your arrangements as a result of Force Majeure (see below), or if we cancel your arrangements as a result of your failure to make payment on time.
No of days notification before departure Compensation per paying person
| 0 – 7 days | £40 |
| 8 – 28 days | £20 |
| 29 – 56 days | £10 |
| More than 56 days | Nil |
RR reserves the right to change hotel/s if the requested hotel/s are fully booked or otherwise unavailable. RR will make every effort to inform their clients as early as possible about the changes to their hotel.
4. FORCE MAJEURE
Where we use the term in these conditions 'Force Majeure' means any unusual and unforeseen circumstances beyond our control, and any consequences of this. It includes, for example events such as war or threat of war, civil strife, riots, terrorist activity, natural or nuclear disasters, industrial disputes, fire, technical problems with transport, closure or congestion of ports and airports, adverse weather conditions and other similar events beyond our control.
5. TRAVEL SCHEDULES AND DELAYS
All travel arrangements are made by RR with scheduled airlines who provide RR with information regarding their departure times. Airlines themselves are subject to air traffic control, weather conditions, the requirements of constant maintenance, safety measures and the ability of passengers to check in on time. We do not have any liability to you for any such delay, and arrangements for your comfort during a long delay will normally be the responsibility of the airline in question.
6. OUR LIABILITY TO YOU
a) We will do our best to ensure that your holiday arrangements are satisfactory. Accordingly, except in cases of death, bodily injury or illness (which are covered by section 7 b), we accept responsibility if the services we have contracted to provide prove deficient or fail to come up to a reasonable standard, and we accept responsibility for the acts and/or omissions of our employees and agents and our subcontractors and suppliers, including hotels. However, our legal liability to you and your party is excluded or limited in certain circumstances in accordance with these terms and conditions.
b) We accept responsibility for the negligent acts and/or omissions of our own employees and agents, and of our subcontractors or suppliers and their employees and agents (whilst acting in the scope of or in the course of their employment) in respect of claims arising as a result of the death of or the bodily injury or illness of the signatory of the booking form and/or other members of the party named on the form. Again, our legal liability is excluded or limited in some circumstances by the provisions within these terms and conditions.
c) The legal obligations and liabilities of carriers and hotelkeepers (even in cases of death or injury) are limited by international agreements and conventions. Our liability to you will be limited to the same extent so that our liability is no greater than that of the carrier or of hotelkeeper concerned.
d) All airlines carriers have their own conditions of carriage, defining their obligations and limiting their liabilities and these will apply to you and your party. Again our liability to you will be limited to the same extent. Please note that passengers who appear to be under the influence of drink or drugs may be refused entry by transport carriers
e) We will not be liable to you or your party for any deficiency in the services provided to you under our contract, or in the standard of service which is due to your fault or the fault of any member of your party, or which is caused by a third party not contracted by us to provide services, or which is unforeseeable and unavoidable, or is caused by Force Majeure.
7. ASSISTANCE BY US
(WITH ARRANGEMENTS NOT BOOKED WITH US)
If you or any of your party suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your ground package arrangements, or an excursion not arranged through us, we will at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs or benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member(s) of your party to a maximum cost to ourselves of £5000 per booking form.
8. COMPLAINTS PROCEDURE
We will always endeavour to amicably resolve any complaints you may have. However disputes relating to this contract, which cannot be amicably resolved, may be referred to Arbitration under a special scheme set up especially for the travel industry and administered independently by The Chartered Institute of Arbitrators. The scheme provides a simple and inexpensive method of Arbitration on documents alone for any amount greater than £1500 per person or £7500 per booking form. The scheme does not apply to claims that relate to physical injury or illness. If you choose to proceed to arbitration under this scheme, you must make a written application within 9 months after your scheduled date of return. Details of the scheme are available on request.
YOUR COMMITMENT TO US
9. YOUR HOLIDAY CONTRACT
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms and conditions of Russia Revealed Ltd. A contract will exist with RR as soon as the confirmation invoices are issued by RR, via a TA, for any holiday package arrangements. The contract with RR is made on the terms of this brochure and is governed by English Law.
10. HOLIDAY INSURANCE
You are required either to take out the holiday insurance offered by Endsleigh Insurance Company on the website www.endsleigh.co.uk/or to arrange a policy yourself which provides the greater cover in all areas. The insurance policy we offer is recommended as adequate cover for normal requirements but you are
responsible for arranging cover exceeding the maximum amounts payable under that policy or providing cover for additional areas of liability if necessary.
11. PAYMENT OF YOUR HOLIDAY
When you confirm your holiday you must pay a deposit of £250 per person and for cruises 25% deposit which is non-refundable. All payments are payable to your TA. Monies in respect of holiday arrangements will be forwarded by the TA to RR on your behalf. No deposit is payable for infants under 2 years of age on the date of return travel. In addition, a premium for travel insurance will also be due unless you delete the 'YES' box on our booking form and provide details of the alternative insurance being arranged. This remains your only commitment until 8 weeks before departure, when you must pay the balance of the cost for your travel arrangements to your TA. If you do not pay your balance(s) to your TA on time, we reserve the right to cancel your booking, in which case you could be liable for a cancellation charge in accordance with the terms listed below and any special terms and conditions of the scheduled airline (notified prior to booking). Bookings made within 8 weeks of departure must be paid in full at the time of booking.
12. IF YOU CHANGE A CONFIRMED BOOKING
If after our confirmation invoice has been issued, you wish to change your arrangements in any way (for example: the commencement date or accommodation), we will do our utmost to make these changes, but it may not always be possible. Any request for changes must be made to your TA in writing by the person who signed the booking form. We charge an amendment fee of £20 per person every time a change is made and any further costs incurred in making the change will be reflected in an amended confirmation invoice. You should be aware that such costs might increase the closer to the departure date that the changes are made.
13. IF YOU CANCEL YOUR HOLIDAY
Should you or a member of your party wish to cancel your booking once it has been confirmed by us, written instruction from the person who signed the booking form must be immediately sent to your TA's office address. The amount payable in cancellation fees by the signatory on the booking form depends on when we receive your written instruction. Since we incur costs, charges will be levied as set out below for person(s) cancelling their holiday. A revised invoice will show cancellation charges as applicable. Insurance premiums and amendment charges are not refundable and are not included in the percentage calculation of cancellation charges.
| Period before departure date within which | Cancellation Charge |
| Written instructions are received by RR office | (shown as % of total price) |
| More than 56 days | Deposit |
| 43– 56 days | 30% (or deposit if greater) |
| 29 – 42 days | 60% (or deposit if greater) |
| 2 – 28 days | 90% |
14. YOUR RESPONSIBILITIES
a) You must ensure that you and the other persons named on the booking form have valid passports and visas where appropriate and comply with all travel regulations. Long delays in obtaining passports can occur and you are recommended to apply for or renew passports well in advance of your departure.
b) You must check what health requirements should be fulfilled for yourself and the members of your party for the selected destination(s), and take your medical practitioner's advice if in any doubt.
c) You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you if your behaviour is in our opinion or the opinion of a transport official, hotelier or other person in authority disruptive, dangerous or annoying to other people or to property.
15. COMPLAINTS
If you have a valid complaint whilst on holiday you must tell our representative or local agent immediately. He or she is there to help you and will try to settle any difficulties to your satisfaction there and then to help you get the most out of your holiday. In addition, it is strongly recommended that you communicate any complaint to the supplier of the service in question. If, after your return home, you are still not satisfied, you may pursue your complaint by writing to your TA's UK office with all necessary details within 28 days of the completion of your holiday. Failure to comply with this time limit may affect your rights under this agreement.
ESSENTIAL NOTES AND USEFUL INFORMATION
TA reservations staff at will be pleased to give you advice and help on any aspect of your travel arrangements. Telephone bookings are treated as provisional and held for 48 hours pending receipt of a signed booking form and the appropriate payment. Please note that payment for standard visa service will automatically be added to your invoice.
YOUR INCLUSIVE HOLIDAY PACKAGE PRICE INCLUDES
l Flights
l Accommodation
l Transfers to and from the overseas airport where these are itemised in the package (Combination holidays also include additional transfers required to complete the itinerary where stated)
l Meals as specified
l Services of our representative in Russia.
l Excursions and sightseeing trips where these are itemised on the price list.
NOT INCLUDED IN THE HOLIDAY PACKAGE PRICE
l Holiday insurance
l Visa service for UK citizens
l Excursions and sightseeing trips which are not shown as included
l Hotels may make a charge for amenities such as cots, meals for children, sauna, beauty salon, or sports facilities, and these should be paid for locally. Any charges for damage to or loss of equipment should be paid locally
l Local accommodation taxes (payable locally - approximately £2 where applicable)
HEALTH & SAFETY
All the hotels in this brochure are carefully selected, and we ensure that they offer acceptable standards of quality and safety. All comply with local fire and safety laws and regulations. Few countries however are as stringent as the UK in setting general standards for safety, hygiene and fire precautions, and the local authorities in Russia and the other countries listed in our brochure may not have adequate resources to monitor and enforce standards. We suggest that you familiarise yourself with the layout of hotel buildings or ships and the means of escape in the event of an emergency. We also recommend that you check the depth and means of exit before using a swimming pool.
In many countries, the standards of hygiene and the quality of service may differ from those in the UK. You should take care with your choice of food and drink as dietary changes can give rise to stomach upsets. A free leaflet is available from the Department of Heath by telephoning the Health Advice Line on 0800 555777, or from your General Practitioner.
Poverty in some areas can be more prevalent than others. It is, thus, prudent for visitors to avoid a great show of wealth. In general your common sense should prevail, but avoid walking around cities at night.
If you have any heath or safety concerns, please notify the hotel/ship management and your RR representative immediately. We want you to have an enjoyable and safe holiday.
VACCINATIONS AND HEALTH
There are currently no mandatory health requirements for UK citizens visiting countries featured, and travelling from the UK; citizens of other countries or those recently returned from infected areas are advised to check with the relevant authorities. Inoculation against diphtheria is generally advised for travel to Russia; however we recommend that all travellers check with their own general practitioner. Protection against Malaria, Hepatitis A, Typhoid, Tetanus and Polio are all recommended for travel to China. Please seek medical advice at least six weeks before travel. Airlines require that women in the later stages of pregnancy should produce medical evidence of their fitness to travel; details on request. It is very important for all travellers to have adequate holiday insurance which provides comprehensive medical cover including repatriation in case of serious illness. Neither RR nor your TA can be held responsible for the failure of clients to comply with any health requirements or recommendations.
PASSPORTS AND VISAS
A full ten-year passport is required for all travellers. However if infants and children are on their parent's passport (where it is still valid), they may still travel on this passport providing the parent is also travelling. If your passport shows that you are a British Subject rather than a British Citizen, or if you are a citizen of a country other than Great Britain you are advised to check with the relevant embassy/consulate since entry conditions may vary.
For all visas your passport should be valid for at least 6 months beyond your return holiday date.
Full British Passport holders require visas for entry to Russia, China, Mongolia and Belarus, which must be obtained in the UK before travel. Russian visas require at least one empty page. China and Belarus visas require one full empty page for the visa stamp. Where your TA is requested to obtain visas on your behalf a visa service charge will be made. Visas take about two weeks to process. Two months advance booking is recommended in order to process more than one visa. It may be possible to arrange visas in less time; however this service is more expensive. Please enquire for further details. If you require a visa and your visa application is refused or delayed for any reason by the authorities thus delaying or preventing your departure, neither RR nor the TA will be liable for any costs incurred or for any changes to the arrangements or loss due to cancellation.
It is recommended that you carry photocopies of your passport and visas which are kept separately to the originals.
CURRENCY
It is illegal to trade in Russia using foreign currency (e.g. US dollars or Sterling). By law, you must use Russian roubles for all cash transactions. You can exchange money using official outlets, banks or hotels, in Russia. At the time of printing £1 sterling - approximately 40 Roubles.
The official currency in China is the Renminbi (RMB or CNY) or in Chinese “Ren-min-bi”. The basic unit is the Yuan (also known as “kuai”), which equals 10 Jiao (or “mao”), which is then divided into 10 fen. Paper currency comes in 1, 2, 5, 10, 50 and 100 Yuan notes. Paper Jiao come in denominations of 1, 2 and 5. There are also 1 and 2 fen notes, but these are rarely used as their purchasing power is exactly zero. As for coins, there are 1 Yuan, 1 and 5 Jiao, and 1, 2 and 5 fen (the fen are basically useless).
In the Baltic States you will improve your arithmetic, because they all have different currencies. In Estonia it is Estonian kroon (EEK), in Latvia – Latvian lati (Ls) and in Lithuania – Lithuanian litu (Lt). The currency in the Ukraine is hrivna.
SPECIAL NEEDS
Although the holidays we feature are not specifically designed to cater for persons with special needs, we are pleased to offer advice for any client with special needs on request. Certain accommodation may be more or less suitable or convenient than others. Similarly the level of specialist service may vary at different airports and with different airlines. Please note that in order to comply with airline regulations your flight provider will require that detailed information with regard to any special needs, assistance and facilities is made available when your flight booking is made. Some airlines place restrictions on the number of passengers with special needs they can carry. In some cases confirmation of special services, if available, may not be given until shortly before travel. We therefore suggest that all component parts of your holiday are discussed with us in advance of booking so that we can advise accordingly and pass information on your behalf.
CLIMATE
Average temperature details for selected cities in Russia, China, the Baltic States and Ukraine are shown below. Please note that Russia and China are huge countries and so climate can vary greatly from place to place. Bearing in mind changing weather patterns, throughout the world, this information should be for guidance only and we cannot accept any responsibility for weather conditions at the time of your visit. Details about other countries available on request.
| J | F | M | A | M | J | J | A | S | O | N | D | |
| Moscow | -10 | -5 | 0 | +8 | +18 | +21 | +25 | +23 | +16 | +9 | +3 | -5 |
| St. Petersburg | -6 | -4 | 0 | +8 | +15 | +20 | +22 | +21 | +15 | +10 | +2 | -3 |
| Irkutsk | -18 | -17 | -8 | +1 | +1 | +14 | +16 | +15 | +8 | 0 | -9 | -16 |
| Vladivostok | -12 | -8 | -1 | +5 | +10 | +15 | +17 | +20 | +16 | +8 | -2 | -8 |
| Yekaterinburg | -14 | -12 | -4 | +3 | +10 | +16 | +18 | +15 | +9 | +1 | -6 | -11 |
| Helsinki | -6 | -6 | -2 | +3 | +10 | +15 | +17 | +16 | +11 | +6 | +1 | -3 |
| Kiev | -3 | -2 | +4 | +13 | +21 | +24 | +26 | +25 | +20 | +12 | +4 | -1 |
| Odessa | -1 | -1 | +3 | +9 | +15 | +19 | +21 | +21 | +16 | +11 | +4 | +1 |
| Vilnius | -3 | -2 | +3 | +11 | +18 | +21 | +23 | +22 | +17 | +11 | +4 | -1 |
| Tallinn | -3 | -3 | +1 | +7 | +14 | +19 | +21 | +20 | +15 | +9 | +3 | -1 |
| Riga | -7 | -6 | -2 | +5 | +10 | +15 | +17 | +16 | +13 | +7 | +2 | -4 |
| Budapest | -1 | +1 | +6 | +10 | +15 | +18 | +20 | +20 | +16 | +10 | +3 | +1 |
| Prague | -1 | -1 | +3 | +7 | +12 | +15 | +17 | +17 | +13 | +8 | +2 | 0 |
| Vienna | 0 | +1 | +5 | +9 | +15 | +17 | +20 | +20 | +16 | +10 | +4 | +1 |
| Bratislava | -1 | +1 | +6 | +10 | +15 | +18 | +20 | +20 | +16 | +10 | +4 | +1 |
| Warsaw | -1 | -1 | +2 | +7 | +13 | +16 | +17 | +17 | +13 | +8 | +2 | 0 |
| Krakow | -1 | -1 | +3 | +7 | +12 | +16 | +17 | +17 | +13 | +8 | +2 | -1 |
| Beijing | -4 | -2 | +5 | +14 | +20 | +25 | +28 | +27 | +20 | +13 | +4 | -2 |
| Guilin | +8 | +9 | +13 | +19 | +23 | +26 | +28 | +28 | +26 | +21 | +15 | +10 |
| Hong Kong | +16 | +16 | +18 | +22 | +26 | +28 | +29 | +28 | +27 | +25 | +21 | +18 |
| Kunming | +8 | +10 | +13 | +17 | +19 | +19 | +19 | +19 | +17 | +14 | +11 | +8 |
| Lhasa | -2 | +1 | +5 | +8 | +12 | +16 | +15 | +14 | +13 | +8 | +2 | -2 |
| Shanghai | +5 | +8 | +13 | +19 | +23 | +27 | +28 | +24 | +19 | +13 | +7 | +4 |
BAGGAGE
Please see the terms and conditions of the airline for baggage allowance and restrictions (details on request).
TRAVEL DOCUMENTS
These will normally be forwarded to you approximately 7 days before departure. We have representative agents in all featured cities and their name, address and telephone numbers are shown on your travel itinerary.
TRANSFER AND TRAIN INFORMATION
Approximate transfer times to hotel by private taxi or car: Moscow (from airport to centre) 1.5 hours, St Petersburg (from airport to centre) 1 hour. These times are based on direct transfers to the specified accommodation, and may take a little longer during peak periods. Approximate time from Moscow to St Petersburg by overnight train: 8 hours. The Trans-Siberian train takes approximately 6 days 6 hours to travel from Moscow to Beijing. Train schedules may be subject to change or delay without notice. Other transfer times on request.
Please note that in Russia, the only difference between a 1st class and a 2nd class train compartment is the number of beds in a cabin. There is no difference in size, standard or the facilities with regards to the classification.
CITY INFORMATION AND DEVELOPMENT
City information is given as a guide and we believe it was correct at the time this brochure went to print. Some advertised facilities may not be available or fully operational at all times for a variety of reasons. In peak times all venues are at their busiest and service may suffer as a result. We have no control over any development work in the cities. However if we learn of any development near to the accommodation we feature, and which is likely to affect the enjoyment of your holiday, we will inform you without delay and offer you opportunity to transfer to alternative travel arrangements (at the price your original travel arrangements) or to cancel your travel arrangements without penalty.
ACCOMMODATION & FACILITIES
Accommodation featured in this brochure has been selected by members of our staff and descriptions are based on the information available at the time the brochure went to print. Our descriptions are based on assurances from the hoteliers that the facilities shown will be available during the duration of this brochure. It must be remembered however that the brochure is produced up to 12 - 14 months in advance, and inevitably changes may occur.
Even though we feature some of the best hotels in each city the accommodation may still occasionally be considered more modest or different to British standards. In some places our rating of a hotel may reflect a hotel's character, ambience and location, as much as its facilities. Single rooms or twins for sole use may vary in standard and position. We are willing to request a hotel to place an extra bed in a twin room and a reduction may be offered. It must be understood, however that floor and drawer space may be cramped. Extra beds may not be full size, and may be roll away, fold up or sofa beds.
Descriptions show the type of accommodation and the facilities on which the holiday price is calculated. Any applicable supplementary charges are shown in the price panel. Additional charges may apply to facilities such as tennis, squash, gymnasium or sauna. It is possible that some facilities within a complex may become temporarily or permanently unavailable (e.g. for cleaning or maintenance) and we will inform you of any significant changes as soon as we are made aware of them. Such situations are beyond our control. Please contact us if you require any more specific information about the cities or accommodation facilities.
ROOM ALLOCATION & CHECK IN & OUT
All hotels operate the standard international practice with regard to check in and check out times. Thus you may have to wait some time for your room to be ready if you have an early arrival time. On your departure day you may have to vacate your room some hours before your departure. Often hotels arrange for one room to be allocated to departing guests for changing etc., and we will endeavour wherever possible to provide storage for your luggage. However any baggage that is left in storage or in our representative's or local agent's care, is left at the owner's risk. Usually we cannot confirm a particular room, as they are normally allocated on a first come first served basis.
MEALS AND SERVICE
The meal basis for each hotel is clearly indicated. Buffet style meals are offered by many hotels in full or in part, and these may be hot and/or cold. In general, standards or menus may not always be the same as in the UK and meals will vary according to the hotel.
SINGLE TRAVELLERS AND UNDER OCCUPANCY
Our contracts with the hotel owners are based on a price per room while our holidays are sold per person, including other elements. Therefore the price per person for a lone traveller must include the total room cost, and thus the supplement charged merely reflects the cost to us. In some hotels, there may occasionally be a room designed for single occupancy. In this case there will normally be a supplement but this is usually less than when a single person occupies a double room. Single rooms are often smaller and sometimes less well appointed. We do not know in advance which room you will be allocated as this is normally done by the hotel shortly before your arrival.
SPECIAL REQUESTS
We must be informed of any special requests at the time of booking and the details confirmed in writing in the relevant box on the booking form. Your request will be passed on to the relevant supplier and we will do our best to meet your requirements but no guarantee can be given unless this is specifically agreed by us in writing at the time of booking.
CHILDREN AND INFANTS
Child discounts in respect of accommodation are limited. Where available, and for the purposes of prices, children are those minors who are over 2 years and under 12 years, and infants are minors who are under the age of 2 (on the date of return travel). Please note: we cannot accept bookings for unaccompanied children under the age of 16.
Any child accommodation discounts if available are subject to the following conditions:
l A deposit of £100 per person must be paid by all members in your party at the time of booking.
l Children and infants must be within the age range on the date of their return travel. Their ages and date of birth must be stated at the time of booking and detailed on the booking form. Any changes made later will be subject to an amendment charge.
l All children must share a room with two accompanying full paying adults in order to qualify for a child discount (and subject to the availability of a three or four-bedded room).
INFANTS
No holiday deposit is required for an infant not occupying a seat and/or standard bed, but there is an administration charge payable which will be added to your confirmation invoice. Details on request.
Cots (if available) must be requested and confirmed at the time of booking. There may be a local charge for this, and it is recommended that you provide your own cot linen. Experience has proved, that for peace of mind, it is better to carry a compact 'travel cot' from the UK
IMPORTANT - Should you fail to correctly declare the date of birth of infants or children, and/or falsely claim reductions for children, the whole party may be refused permission to continue with the holiday arrangements unless the proper holiday cost plus the appropriate amendment fee is paid. We cannot accept responsibility for any loss, delay or alternative travel arrangements made for the party as a result.
OUR ADVICE
We hope that we have given you an idea of what to expect. However problems can occur that are beyond our control, in which case you should take them up with our local representative or local agent and/or your hotel/ship staff at the time. Most problems can be resolved without spoiling your holiday. Most holiday complaints arise as a result of choosing the wrong holiday so please choose carefully, and seek our advice. You may also discover that local people want to help, but do not always understand things in your terms. Please be patient and we are sure that you will come away with pleasant and lasting memories of a very enjoyable holiday.
The Foreign & Commonwealth office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For any further advice please consult the FCO “Know Before you Go” section on the website at www.fco.gov.uk/travel.
DATA PROTECTION
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (*If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.*) Fill details of our data protection policy are available upon request.
Russia Revealed is a registered trading name of Continents Revealed Ltd., registered in England No.4112305. Registered Office: Premier House,
11 Marlborough Place, Brighton,
BN1 1UB, UK.
Tel: +44 (0) 870 366 7959
Fax: +44 (0) 870 366 5453
Email: reservations@russiarevealed.co.uk
- © Copyright RUSSIA Revealed. All rights reserved.
- Premier House,
11 Marlborough Place, Brighton,
BN1 1UB, UK. - Tel: +44 (0) 870 366 7959
Fax: +44 (0) 870 366 5453